El Sueno Hotel & Spa Puebla | Puebla ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

El Sueno Hotel & Spa, a luxurious 5-star hotel, is situated in an 18th-century Baroque palace, beautifully renovated to showcase original features. Amenities include a rooftop terrace, free full breakfast, and a spa with a hot tub, solarium, and steam room.

Rooms & Amenities

Rooms at El Sueno Hotel & Spa feature special details reflecting the lives of influential women in the arts, alongside contemporary elements like wooden furniture and modern décor. Each accommodation includes a flat-screen TV, minibar, and air conditioning, with select units offering king-size beds and seating areas.

Dining & Nearby Options

The hotel's restaurant serves international cuisine and brunch throughout the day, while nearby dining options include Utopia and Augurio, both within a short walk. Guests can enjoy meals with convenience and choice at different local eateries.

Leisure & Wellness

El Sueno Hotel & Spa offers a range of wellness treatments, massages, and beauty options within its spa. After a day of exploring local attractions, guests can unwind in the outdoor hot tub or steam room.

Location & Transportation

The hotel is conveniently located just two blocks from the Zocalo and main attractions, such as the Puebla Cathedral and the old neighborhood of Sapos known for its antique shops. Public transportation options, including bus lines, are within walking distance for easy access around the city.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Queen Room

Max:

2 persons

345 sq. feet

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Double Room

Max:

2 persons

270 sq. feet

Bed options:

2 Double beds

Shower

Air conditioning

room details

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King Room

Max:

2 persons

270 sq. feet

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Puebla2700 ft

Airports

Hermanos Serdan International (PBC) 17.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Charming Restaurant Experience

The hotel restaurant is absolutely charming, creating an intimate atmosphere surrounded by lush plants. I enjoyed breakfast there every morning, and the Huevos Rancheros were cooked to perfection, paired with a divine salsa that made my mornings nice. The commitment to using fresh ingredients really shines through in each dish, leaving me excited for every meal.

BrianC. USA, 2024-05-14Read full review on

Rejuvenating Spa Visit

I indulged in a 2-hour couples massage at the hotel's spa, which was an absolute treat. For a very reasonable price, we enjoyed a heavenly massage along with time in the jacuzzi. The tranquil atmosphere and skilled therapists made for a truly relaxing experience that I highly recommend to anyone visiting.

Edward.S. Canada, 2024-06-28Read full review on

Stylish Room Comfort

The room I stayed in was the Viridiana, and it was the epitome of comfort and luxury. Equipped with a lovely bathroom and cozy bedding, it had all the amenities needed for a pleasant stay. I truly appreciated the attention to detail in the decor which added a personal touch to my experience.

SaraC. UK, 2024-07-12Read full review on

Cozy & Romantic Ambiance

The bedroom's design captivated me from the moment I stepped in. The romantic decor and peaceful ambiance provided the perfect retreat after a day of exploring. It was comfortable and inviting, allowing me to unwind completely during my stay.

Ed.B. Australia, 2024-08-30Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Adults only
Baggage storage
Smoke detectors
Fire extinguishers

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Spa & Leisure

Outdoor swimming pool
Sun terrace
Spa & wellness center
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Back massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

Map view

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

City landmarks

Church

Church of Santo Domingo

2500 ft

Calle 6 Nte 205

Mercado el Parian

3000 ft

Bridges

Bubas Bridge

3100 ft

Calle 6 Nte 205

El Parian

3000 ft

Museums

Casa De Los Hermanos Serdan

2700 ft

Calle Cinco de Mayo 409

Fundacion Jose Luis Bello y Zetina y Museo

2200 ft

Parks

Historic area of Los Fuertes

1.4 mi

Gallery

The neighborhood artist

3500 ft

Museums

Museo Regional Casa de Alfenique

2400 ft

Av 14 Oriente 805 Barrio del Alto

Templo de San Francisco

2600 ft

Calle 5 de Mayo #1605 Templo de Santa Monica

Escultura del Senor de las maravillas

4000 ft

Square

Paseo Bravo

4700 ft

Avenida 14 Poniente 305 Col. Centro Historico

Museo de Arte Popular Santa Rosa de Lima

3600 ft

Museums

Poblano Museum of Popular Art

3600 ft

Nearby

Parks

Zocalo

1700 ft

Museums

Museo Amparo

400 ft

PueblaMexico

Biblioteca Palafoxiana

1300 ft

cnr Avs 3 Oriente & 16 de Septiembre

Cathedral of Puebla

1600 ft

PueblaMexico

Alley of the Frogs

1800 ft

Museums

La Casa Del Mendrugo

1200 ft

Av. Juan de Palafox y Mendoza

Templo del Ex-Hospital de San Roque

1300 ft

Gallery

Museo Poblano de Arte Virreinal

2000 ft

Museums

Automobile Museum Puebla

1500 ft

Museums

Museo Jose Luis Bello y Gonzalez

1400 ft

Calle 2 Nte 2

Museo Universitario Casa de los Munecos

1500 ft

Church

La Compania Templo del Espiritu Santo

1600 ft

Museums

Living Museum Puebla

900 ft

16 de Septiembre 507

Casa del Dean

600 ft

Libraries

Profetica

1000 ft

Square

Bazar los Sapos

1300 ft

Restaurants

Augurio

200 ft

Avenida 9 Oriente Número 16

Utopia, Belgian Beer & Bistro

300 ft

Avenida 9 Oriente 6 Centro Histórico

Hormiga Negra

900 ft

Av. 7 Oriente #5 Terraza Col. Centro Terraza

La Conjura

400 ft

Calle 9 Oriente 201. Centro Historico

El Capricho de San Antonio

500 ft

Avenida 9 Oriente 203

Casona 703

600 ft

Avenida 16 de Septiembre 703 Puebla Downtown

Santoua

700 ft

Calle 2 sur # 1103 a Una Calle Del Museo Amparo

Frenchies Cafe

1100 ft

Avenida 16 de Septiembre 315 Planta Alta. Frente a la Catedral

Fonda Margarita

1100 ft

5 Poniente

Reviews and Ratings

Reviews from guests about their experience.

86%

loved their spa retreat and can’t wait to return.

8.6/10

Great

Rooms

8.2

Location

9.8

Service

9.4

Dining

8.2

4.5/5 based on 352 reviews

#19 of 126 hotels in Puebla based on Tripadvisor

Leo

United Kingdom, January 2025

9.0/10

Our recent stay was an absolute delight, largely thanks to the amazing staff and beautiful facilities. Nayeli at the front desk went above and beyond, ensuring our needs were met with a smile. The dining experience was exceptional, especially the breakfast. While the small swimming pool could use some improvement, the rooftop views made up for it. Overall, a fantastic getaway!

Rooms

7.0

We stayed in the Frida room, which was uniquely named but unfortunately, the water in the bathroom sink had drainage issues. It could definitely be improved.

Service

10.0

The service was absolutely fantastic. Nayeli was incredibly helpful, answering all our questions and helping with our bags during tours. The staff was courteous and attentive throughout our stay.

Location

10.0

The hotel is perfectly situated just steps away from the downtown area and all the main attractions in Puebla, making it very convenient for exploring.

Dining

10.0

The breakfast and dining experiences were among the best we had in Mexico. The dishes were delectable, with highlights like pulpo and eggs that left a lasting impression.

Facilities

8.0

The facilities are charming with hidden details everywhere. The rooftop area provides a beautiful ambiance, though the pool is quite small and less appealing.

Anne

United Kingdom, January 2025

9.2/10

My stay at this hotel was such a joy! Nayeli at the front desk provided exceptional service, helping us with everything from check-in to recommendations for our tours. The property is stunning, with hidden gems like a beautiful pool and rooftop patio. The breakfast was delicious, which made our mornings even better. The only downside was a minor issue with one of the bathroom sinks in our room that couldn't be fixed during our stay.

Rooms

8.0

The room was beautifully designed, although we encountered a minor issue with the bathroom sink not draining properly.

Service

10.0

The service was fantastic! Nayeli and all the staff were incredibly helpful and really went above and beyond to make our stay special.

Location

9.0

The hotel is perfectly situated just a short distance from the main attractions, making it easy to explore the area.

Dining

9.0

Breakfast was included and was both plentiful and well presented, which made starting our day a delight.

Facilities

10.0

The hotel's facilities, especially the pool area and the rooftop bar, added so much charm to our stay.

Tom

United Kingdom, December 2024

9.0/10

I had a wonderful stay at the hotel, which was beautifully designed with great character. The pool area was a delightful oasis, and the spa experience was incredibly relaxing and worth every penny. The location was perfect, allowing easy access to local attractions and dining. However, the service was a bit inconsistent during my stay, with some staff members being more attentive than others.

Rooms

9.0

The room I stayed in was clean and well-decorated, making my stay very comfortable.

Service

7.0

Overall, the service was good, though there were moments where it felt mixed, with a few staff members less enthusiastic than others.

Location

10.0

The hotel has a great location, just a short walk from the main attractions in Puebla, which made exploring the city very convenient.

Dining

9.0

Breakfast each morning was delicious and a great way to start the day, with a nice variety of options.

Facilities

10.0

The facilities were fantastic, especially the spa and pool area, which added a luxurious touch to my stay.

Joe

United Kingdom, November 2024

8.2/10

I had a wonderful stay at this hotel, particularly in the romantic Toña room, which offered a charming surprise for my girlfriend with its lovely Jacuzzi and great decor. The service was outstanding, with attentive staff showing me around and providing memorable experiences. However, the dining options could use some improvement as the restaurant did not meet my expectations on food quality. Overall, it is an excellent place for couples, but dining could be a letdown.

Rooms

9.0

The Toña room was beautifully decorated and always clean, with a great Jacuzzi. However, other rooms had some maintenance issues that need addressing.

Service

10.0

The service was exceptional. Staff members were always helpful and dedicated to ensuring a great experience, particularly Daniel, who went above and beyond to assist me.

Location

10.0

The hotel is ideally located near the cathedral of Puebla, making it easy to explore the old town and its highlights.

Dining

5.0

While I appreciated the complimentary breakfast, the dining experience at the restaurant was quite average and did not satisfy my expectations.

Facilities

7.0

There are impressive facilities like a spa and the stunning views from the roof, but the pool area lacked appeal and size.

Luna

United Kingdom, November 2024

8.4/10

I had a delightful stay at the hotel, with charming rooms that provided a unique experience. The pool area could use some improvement, as it's quite small and uninviting. However, the staff's service was exceptional throughout my visit. The location couldn't be better, right near the main attractions, making it easy to explore the area.

Rooms

8.0

The rooms were unique and comfortable, decorated with interesting touches. I enjoyed the ambiance, although I did encounter a minor issue with sink drainage in one of the rooms.

Service

10.0

Service was faultless and attentive, with staff going above and beyond to accommodate our needs.

Location

10.0

The hotel's location is perfect, just a short walk from the zócalo, making it convenient to explore local sights.

Dining

8.0

I thoroughly enjoyed the breakfast, which was well-presented and included in my stay, plus the restaurant's atmosphere was lovely.

Facilities

6.0

The facilities included a rooftop area with stunning views, but the pool was quite small and not very inviting.